Information Disclosure

One of the key tools we use for economic regulation for the water sector is information disclosure (or ID) – a form of economic regulation that promotes transparency by requiring regulated suppliers to publicly disclose certain information about their performance.

We take that information, analyse it, and publish it in a manner that makes it easier to compare between regulated suppliers, and look at trends over time.

By shining a light on what’s going well and identifying and monitoring areas for improvement, we can encourage your local water service provider to improve efficiency and quality and incentivise it to innovate and invest for the long-term benefit of consumers.

We have published a consolidated version of the Water Services Information Disclosure Determination, which incorporates all amendments made to date into a single document. This consolidated version is provided for convenience and ease of reference only and does not alter the effect of the original determination or any subsequent amendments.

See the Compliance Calendar linked below for more information on disclosure requirements and key dates.

Our regulatory framework paper explains our approach to setting and amending ID requirements in respect of water services that are subject to ID regulation.