Our role
We are the economic regulator for water services and are also responsible for consumer protection. This is a broad mandate to drive efficient consumer-focused outcomes in the water sector.
We regulate water service providers to promote the long-term benefit of consumers, including by promoting efficient investment and pricing of services at the quality that consumers demand, and to protect consumers' interests.
As our regime continues to develop, we want suppliers, consumers and other interested people to understand how we will carry out our work. To support this, we have published three resources.
Which tool when
This report outlines the regulatory tools available to us and how we may apply them using a proportionate, risk-based approach.
Statutory criteria and processes for our regulation of water services
This companion paper explains the legal criteria and processes that guide our decisions.
Our accompanying factsheet
This document provides a concise overview of the regulatory tools and the Commission's role in water services.