Documents
Fair Trading Fact Sheets
23/04/2014 (25 documents)
- Add ons and hidden fees fact sheet October 2011 PDF (91 KB)
- Bait Advertising fact sheet PDF (82 KB)
- Buying and selling at auction fact sheet May 2014 PDF (545 KB)
- Published on 30 May 2014
- Buying and selling online fact sheet July 2014 PDF (577 KB)
- Published on 23 April 2014
- Buying Goods and Services in New Zealand fact sheet May 2012 PDF (205 KB)
- Published on 21 April 2011
- Claiming you're something you're not fact sheet PDF (141 KB)
- Comparative advertising fact sheet August 2010 PDF (54 KB)
- Contracting out of Fair Trading Act fact sheet December 2013 PDF (318 KB)
- Published on 13 March 2014
- Debt collecting fact sheet PDF (79 KB)
- Door-to-door and telemarketing sales fact sheet December 2014 PDF (363 KB)
- Published on 22 April 2014
- Environmental claims fact sheet August 2010 PDF (87 KB)
- Fine print fact sheet – February 2017 PDF (349 KB)
- Published on 09 March 2017
- Health and nutrition claims fact sheet August 2010 PDF (82 KB)
- Jargon, exaggerations and puffery fact sheet March 2011 PDF (78 KB)
- Published on 11 March 2011
- Know your rights as a consumer fact sheet PDF (319 KB)
- Published on 05 June 2014
- Misleading consumers about their rights fact sheet March 2011 PDF (82 KB)
- Published on 18 March 2011
- Place of origin representations – fact sheet – February 2017 PDF (606 KB)
- Published on 06 December 2012
- Pricing fact sheet – June 2017 PDF (652 KB)
- Published on 21 February 2017
- Pro-forma invoicing, inertia selling and other unfair sales techniques fact sheet March 2011 PDF (101 KB)
- Published on 18 March 2011
- Pyramid selling fact sheet August 2010 PDF (144 KB)
- Extended warranties – Fact sheet – June 2016 PDF (776 KB)
- Published on 01 July 2016
- Special offers and competitions fact sheet August 2010 PDF (81 KB)
- Published on 13 August 2010
- Unsolicited goods and services fact sheet March 2014 PDF (317 KB)
- Published on 13 March 2014
- Unsubstantiated representations fact sheet December 2013 PDF (478 KB)
- Published on 01 April 2014
- Use of agents and telemarketers fact sheet August 2010 PDF (76 KB)
- Published on 13 August 2010
Product Safety Standards
07/08/2013 (12 documents)
- Baby Walkers Product Safety Standard fact sheet August 2010 PDF (863 KB)
- Published on 17 August 2010
- Children's nightwear – Product safety standard fact sheet – May 2017 PDF (6.9 MB)
- Published on 17 May 2017
- Keeping your child safe – Children's nightwear – Chinese PDF (1.3 MB)
- Published on 02 August 2017
- Keeping your child safe – Children's nightwear – Hindi PDF (2 MB)
- Published on 02 August 2017
- Keeping your child safe – Children's nightwear – Korean PDF (1.1 MB)
- Published on 02 August 2017
- Keeping your child safe – Children's nightwear – Maori PDF (3.1 MB)
- Published on 02 August 2017
- Keeping your child safe – Children's nightwear – Samoan PDF (3.3 MB)
- Published on 02 August 2017
- Keeping your child safe – Children's nightwear – Tongan PDF (3.2 MB)
- Published on 02 August 2017
- Children's Toys: A Guide to Complying with the Product Safety Standard PDF (467 KB) Most children under the age of 36 months do not have a developed coughing reflex. This Product Safety Standard aims to reduce the risk of injury or death to young children by ensuring that toys intended for their use are not so small, or do not have parts so small, that they could be swallowed or ingested causing choking.
- Published on 26 March 2010
- Household Cots Product Safety Standards Fact Sheet February 2010 PDF (554 KB)
- Published on 17 August 2010
- Cigarette Lighters Product Safety Standard fact sheet August 2010 PDF (268 KB)
- Published on 17 August 2010
- Pedal Bicycles: A Guide to Complying with the Product Safety Standard PDF (407 KB) This Product Safety Standard aims to minimise the risk of injury to people through accidents caused by a failure in a bicycle's structure or parts, poor assembly, or lack of warnings about safety issues.
- Published on 01 February 2010
Consumer Information Standards
07/08/2013 (4 documents)
- Care labelling – fact sheet – February 2010 PDF (427 KB)
- Published on 17 August 2010
- Country of origin labelling – fact sheet – August 2010 PDF (570 KB)
- Published on 17 August 2010
- Fibre content labelling – fact sheet – March 2010 PDF (418 KB)
- Published on 05 March 2010
- Used motor vehicles – fact sheet – May 2012 PDF (452 KB)
- Published on 12 July 2012
Telecommunications Guidelines
19/10/2010 (3 documents)
Teaching and Learning Resources for Educators
16/04/2012 (9 documents)
- Level 1 Business Studies FTA Teacher Guideline April 2012 PDF (27 KB)
- Resource 1 Scenario Before the Fair Trading Act April 2012 PDF (81 KB)
- Resource 2 FTA Scenarios April 2012 PDF (16 KB)
- Resource 3 Sample Media Releases April 2012 PDF (122 KB)
- Resource 4 Extra Scenario Five April 2012 PDF (75 KB)
- Resource 5 Article on labelling of souvenirs April 2012 PDF (123 KB)
- SS Level 4 FTA Social Inquiry Planner April 2012 PDF (113 KB)
- SS Level 4 FTA Unit Outline April 2012 PDF (246 KB)
- SS Level 4 Notes April 2012 PDF (44 KB)
Green Marketing and Carbon Claims
19/10/2010 (2 documents)
- Guidelines for Green Marketing December 2008 PDF (97 KB)
- Fair Trading Act 1986 - Guidelines for Carbon Claims, July 2009 PDF (115 KB) These guidelines will help inform businesses about their obligations under the Fair Trading Act 1986 (the Act). They examine issues surrounding carbon offset and neutrality claims, and how they are affected by the Act.
Fair Trading Compliance Programmes
(5 documents)
- Check-Sheet-2_-Fair-Trading-Act-policy-compliance---management-questions.DOC Microsoft Word Document (149 KB) This check sheet applies to staff and line managers with trading/sales responsibilities. Any person with reasonable knowledge of the Fair Trading Act compliance policy can complete this check sheet. There should be a reasonable level of independence in your checking. This means that you should not check work that you have done yourself unless there are no other reasonable options for performing the check.
- Check Sheet 1 - Fair Trading Act Advertising Promotion Compliance: Promotion vetting and pre-approval Microsoft Word Document (90 KB) This check sheet applies to all employees who are responsible for ensuring advertising/promotion materials for our productions/services comply with the Fair Trading Act policy. Any employee with sound knowledge of the Fair Trading Act policy and the products/services being sold can complete this check sheet.
- Check Sheet 3 - Fair Trading Act Policy Compliance: Staff Questions Microsoft Word Document (108 KB) This check sheet applies to staff and line managers with trading/sales responsibilities. Any person with reasonable knowledge of the Fair Trading Act compliance policy can complete this check sheet. There should be a reasonable level of independence in your checking. This means that you should not check work that you have done yourself unless there are no other reasonable options for performing the check.
- Fair Trading Act Complaints Register (Sample) Microsoft Word Document (35 KB) Complaint information helps management identify problems and deal with them before they become big issues. The information that should be recorded might include the complainant's contact details, the goods or service that they are complaining about, details of their specific complaint and the action that the business took in response to the complaint - including when the action was taken
- Fair Trading Act Compliance Policy (Sample) Microsoft Word Document (74 KB) The purpose of this policy is to ensure that: - all advertising and marketing used by [insert name of business] will comply with New Zealand's Fair Trading Act 1986; and - the advertising or marketing materials that we use and the associated activities we undertake will not (and could not) mislead or deceive our consumers.
- Published on 10 February 2010
Foreign Language Resources
(6 documents)
- Me mōhio koe ki ō motika hei kiritaki PDF (565 KB)
- Published on 09 July 2014
- ‘Ilo‘i ‘a ho‘o ngaahi totonu ‘i ha‘o fakatau ha koloa ma‘au PDF (586 KB)
- Published on 09 July 2014
- Ia e iloa au aiā tatau o se tagata faatau PDF (583 KB)
- Published on 09 July 2014
- 了解您的消费者权利 (893 KB)
- Published on 09 July 2014
- Consumer Information and Product Safety Standards - Korean PDF (584 KB)
- Consumer Information and Product Safety Standards - Traditional Chinese PDF (617 KB)
