Dealing with typical situations
Do you have an issue or problem you need to solve? Below are some typical situations that consumers often find themselves in.
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Anti-competitive behaviour by businesses
The Commission enforces the Commerce Act to promote competition in markets for the long-term benefit of consumers.Read more -
Appliance and electronic purchases
When thinking about buying appliances and electronic products, make sure you shop around and consider which option is the best for you.Read more -
Borrowing money and buying on credit
If you have a mortgage, use a credit or store card, have a personal or cash loan or an arranged overdraft, or buy goods or services on credit, you have probably entered a consumer credit contract.Read more -
Buying a car
When thinking about buying a car, make sure you shop around and consider which vehicle is the best for you.Read more -
Buying an extended warranty
When making a big purchase you might be offered an extended warranty. Before deciding whether to purchase one, make sure you know exactly what extra protections the warranty offers you, compared with the rights you already have under the Consumer Guarantees Act.Read more -
Buying event tickets
When buying event tickets you should check whether the official ticket seller, such as Ticketek or Ticketmaster, has tickets available.Read more -
Buying goods and services
Any person who buys goods or services in New Zealand is protected by New Zealand's fair trading laws. When deciding whether to buy a good or service, you must be given accurate and truthful information.Read more -
Buying safe goods for children
There are safety standards in place for some children's products, which help to prevent and reduce the chance of accidents and injuries.Read more -
Construction and property
If you are getting a home built or hiring tradespeople to do work on your property there are some things you can do to help protect yourself if things go wrong.Read more -
Debt collection
If your bills or loans are not paid on time, the business you borrowed money from or bought goods or services from might ask a debt collector to collect the money from you.Read more -
Electricity and gas
Our consumer advice on electricity and gas is designed to provide you with information to help you choose and switch providers, enter into a fair contract with your provider, ensure you receive accurate and understandable bills, and provide advice about where to turn if things go wrong.Read more -
Gift cards and vouchers
Buying gift cards and vouchers can be a good option – maybe you don't know what to get someone, or you are looking to buy something for that person who has everything.Read more -
Household contracts and bills
When deciding which utility company to go with, whether for electricity, gas, phone or broadband, you should expect to get accurate information about what they offer.Read more -
Leisure and travel
When booking accommodation and travel, eating out or taking a taxi, there are some things you should think about.Read more -
Mobile traders and door-to-door sales
Buying from a mobile trader or door-to-door seller may be convenient, but remember there are certain things they must tell you, and you do have rights.Read more -
Parking
When choosing where to park your car, check to see if there is signage that identifies who owns or operates the car park you are using. You risk being clamped or towed if you use a parking spot you are not legally allowed to use.Read more -
Petrol pricing
Like most businesses in New Zealand, fuel retailers set the price they sell their products to consumers. The Commission does not regulate fuel prices in New Zealand.Read more -
Phone and broadband
The world of telecommunications can be complex. Our consumer advice is designed to provide you with information to help you make informed purchasing decisions, enter into a fair contract with your provider, ensure you receive accurate and understandable bills, and know what to do if things go wrong.Read more -
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Returns and refunds
If a product or service you buy is faulty or not of an acceptable quality, you may be able to get a repair, replacement or refund.Read more -
Scams
Scams target New Zealanders of all ages and backgrounds. They can come in many forms including an email, a letter, a website or a phone call. Whatever the method, a scam is about tricking you into parting with your money and they are becoming increasingly sophisticated.Read more -
Selling goods privately
If you are selling goods privately in a consumer to consumer deal you must have the right to sell the goods, ensure the goods are not faulty or unsafe and you must not mislead people about what you are selling.Read more
This page was published 1 week ago