Dealing with typical situations
Do you have an issue or problem you need to solve? Below are some typical situations you may come across while running your business.
-
Advertising your product or service
Whenever you advertise your product or service you must not use words, imagery or any unfair sales practices which are likely to mislead or deceive consumers.Read more -
Construction and property
If your business is in the construction and property industry this page explains how the laws we enforce affect different areas of this sector.Read more -
Debt collection
If your business collects debts from consumers it is important that you understand and comply with consumer laws.Read more -
Environmental claims
Consumers are increasingly considering the environment when making purchasing decisions.Read more -
Making accurate claims
Consumers will often make purchasing decisions based on claims about characteristics such as 'free range' or 'organic', where goods are made, or the manufacturing process. The claims you make must be accurate and should not mislead or deceive consumers.Read more -
Mobile trading and door-to-door selling
If you are a mobile trader, or sell door-to-door or through telemarketing, there are rules you should know about.Read more -
Offering credit or finance
Read more -
Offering layby sale agreements
Layby can be a convenient way for your customers to purchases goods, but there are some important rules that you must follow if you offer layby sales.Read more -
Online reviews
Online reviews provide an increasingly important source of information for consumers contemplating the purchase of goods and services.Read more -
Online sales practices
Avoid misleading claims when selling online. Give consumers accurate information about demand and available stock.Read more -
Quotes, estimates and invoicing
You must not mislead customers when giving quotes and estimates, or in your invoices.Read more -
Running competitions and promotions
When running competitions or promotions that offer gifts or prizes make sure you do not mislead consumers.Read more -
Selling extended warranties
If you sell extended warranties for an additional price to consumers there are rules you must comply with.Read more -
Selling goods and services
When you sell goods and services in New Zealand it is important that you understand and comply with consumer laws. If you sell to New Zealanders from overseas the same laws still apply.Read more -
When a consumer or competitor reports a concern
If a concern is reported about your business it will be assessed and we will make a decision whether to open an investigation or take any further action.Read more