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Telecommunications for consumers

Telecommunications for consumers

The world of telecommunications can be complex – but our consumer advice is designed help.

Our consumer advice is designed to provide you with information to help you make informed purchasing decisions, enter into a fair contract with your provider, ensure you receive accurate and understandable bills, and provide advice about where to turn if things go wrong.

  • Commission 111 Contact Code

    The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.
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  • Copper Withdrawal Code

    The Copper Withdrawal Code sets out the minimum requirements Chorus, the provider of New Zealand’s copper telecommunications network, must meet before it can stop providing wholesale copper phone and broadband services.
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  • Phone and broadband

    The world of telecommunications can be complex. Our consumer advice is designed to provide you with information to help you make informed purchasing decisions, enter into a fair contract with your provider, ensure you receive accurate and understandable bills, and know what to do if things go wrong.
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  • Reviews of industry dispute resolution schemes

    The Commission is required to review each industry dispute resolution scheme at least once every three years and provide any recommendations to the scheme provider on how to improve the scheme.
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  • Telecommunications retail service quality

    The Telecommunications Act gives us powers to improve retail service quality (RSQ) including customer service, faults, installation, contracts, product disclosure, billing, switching, service performance, speed and availability.
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  • The future of phone and broadband

    New Zealand is transitioning from the old copper telephone and broadband network to new technologies via fibre and mobile networks.
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  • What to do when you have a dispute with your broadband or mobile provider?

    We believe that all New Zealanders should be able to make confident choices to stay connected in ways that fit their situation, lifestyle and business.
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