Telecommunications for consumers
The world of telecommunications can be complex – but our consumer advice is designed help.
Our consumer advice is designed to provide you with information to help you make informed purchasing decisions, enter into a fair contract with your provider, ensure you receive accurate and understandable bills, and provide advice about where to turn if things go wrong.
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Commission 111 Contact Code
The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.Read more -
Copper Withdrawal Code
The Copper Withdrawal Code sets out the minimum requirements Chorus, the provider of New Zealand’s copper telecommunications network, must meet before it can stop providing wholesale copper phone and broadband services.Read more -
Phone and broadband
The world of telecommunications can be complex. Our consumer advice is designed to provide you with information to help you make informed purchasing decisions, enter into a fair contract with your provider, ensure you receive accurate and understandable bills, and know what to do if things go wrong.Read more -
Reviews of industry dispute resolution schemes
The Commission is required to review each industry dispute resolution scheme at least once every three years and provide any recommendations to the scheme provider on how to improve the scheme.Read more -
Telecommunications retail service quality
The Telecommunications Act gives us powers to improve retail service quality (RSQ) including customer service, faults, installation, contracts, product disclosure, billing, switching, service performance, speed and availability.Read more -
The future of phone and broadband
New Zealand is transitioning from the old copper telephone and broadband network to new technologies via fibre and mobile networks.Read more -
What to do when you have a dispute with your broadband or mobile provider?
We believe that all New Zealanders should be able to make confident choices to stay connected in ways that fit their situation, lifestyle and business.Read more
This page was published 2 weeks ago