Portier New Zealand Limited (Uber One / Uber Eats)

The Commerce Commission investigated Portier New Zealand Limited who provides the Uber One subscription in New Zealand. We investigated allegations that consumers had received unexplained charges for the Uber One subscription service.

Portier New Zealand Limited is also responsible for processing transactions for any Uber Eats orders in New Zealand.

Case Details

Parties
Portier New Zealand Limited (Uber One / Uber Eats)
Category
Consumer
Sub-category
Act/Section
Fair Trading Act 1986 21C(1)(a), 13(c)
Industry
Other
Status
Closed
Outcome
Compliance advice
Case Number
PRJ0047274
Date opened
07 May 2024
Date closed
31 October 2024
Contact person
Simon Pope, Simon.Pope@comcom.govt.nz