HelloFresh New Zealand Limited
On 16 October 2025 HelloFresh New Zealand Limited was fined $845,000 having pleaded guilty to five charges under section 11 of the Fair Trading Act 1986. The charges related to the implementation of a call strategy that was liable to mislead customers into reactivating their cancelled subscription to the meal box delivery service. The conduct occurred between 1 February 2022 and 31 July 2023.
Case Details
Parties
HelloFresh New Zealand Limited
Category
Consumer
Sub-category
Act/Section
Fair Trading Act 1986 s 11
Industry
Accommodation and food services
Status
Closed
Outcome
Judgment
Case number
PRJ0046462
Date opened
24 January 2023
Date closed
16 October 2025
Contact person
Hillary Walker, hillary.walker@comcom.govt.nz