Telecommunications Research
Research relating to the Telecommunications market including Retail Service Quality research.
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Telecommunications Consumer Satisfaction Monitoring Report – January-June 2025
The Commission operates an ongoing research programme into consumer satisfaction with Telecommunications Retail Service Quality (RSQ).Read more -
Contact Preferences – December 2024
This research investigates which channels telecommunication consumers prefer for activities like reporting issues, changing plans or seeking information and was conducted between October and December 2024.Read more -
Telecommunications Consumer Satisfaction Monitoring Report July–December 2024
The Commission operates an ongoing research programme into consumer satisfaction with telecommunications Retail Service Quality (RSQ).Read more -
Telecommunications Consumer Satisfaction Monitoring Report – January–June 2024
Since December 2022, the Commission has operated a monthly research programme into consumer satisfaction with telecommunications Retail Service Quality (RSQ).Read more -
Telecommunications Consumer Satisfaction Monitoring Report – July–December 2023
Since December 2022, the Commission has operated a monthly research programme into consumer satisfaction with Telecommunications Retail Service Quality (RSQ).Read more -
Telecommunications Consumer Satisfaction Monitoring Report – January–June 2023
In December 2022, the Commission engaged Perceptive to undertake a monthly research programme of consumer satisfaction with Retail Service Quality (RSQ). The survey includes mobile and broadband services.Read more