Fixing customer service tops telco consumer wishlist
Poor customer service should be the top priority in the Commerce Commission’s work to improve telecommunications retail service quality outcomes for consumers, according to half of the respondents to a recent Commission poll.
Published
09 December 2021
The poll asked for feedback on a range of retail service quality issues that the Commission identified in September ( 593 KB, PDF ), which sets the baseline for the Commission’s ongoing work programme, is on the Commission’s website, along with the poll results ( 704 KB, PDF ) and the Commission’s response to submissions ( 705 KB, PDF ) from industry and consumer groups. The individual submissions are also published on the Commission’s website.