Compare customer service for broadband providers

We publish the survey results as a ranking to help inform consumers about which providers offer the best customer service for broadband.

These rankings reflect the results of monthly surveys conducted from October 2024 to June 2025.

If you’d like to learn more about the methodology used, download our ranking methodology guide.

_{In publishing these results, we are not giving advice or making recommendations. Rankings are updated regularly based on the previous nine months’ survey results and only broadband providers with a sample size of at least 5% of total respondents are shown. Smaller providers who are not listed offer their own level of customer service and may be able to provide you with a more personalised service.}