Consumers
The Commerce Commission is New Zealand’s consumer watchdog enforcing the law to ensure businesses trade fairly and lend responsibly.
In this section
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How the Commission helps
We are New Zealand's competition, consumer and regulatory agency.Read more -
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Dealing with typical situations
Do you have an issue or problem you need to solve? Below are some typical situations that consumers often find themselves in.Read more -
Product safety and consumer information standards
To help prevent injury, there are safety standards in place for some products. There are also information standards for some products to help you make informed decisions when purchasing and caring for a product.Read more -
Consumer reports
From time-to-time we publish reports on projects or assessments completed that are of general interest to New Zealanders.Read more -
Resources for consumer advisory sector
We work with the consumer advisory sector to ensure we hear about the issues that cause consumers harm and to protect the wider community from unlawful trade practices.Read more -
Compare providers for the best mobile and broadband customer service
We have commissioned an ongoing independent survey which asks approximately 3,600 residential consumers every 9 months about their satisfaction with their mobile and broadband provider.Read more -
Compare providers for the best mobile and broadband bills
We asked approximately 3,600 mobile and broadband consumers about how easily they can understand their bills.Read more