Vodafone New Zealand Limited

Fined over $400,000 after pleading guilty to breaching the Fair Trading Act in relation to its Vodafone Live! mobile phone internet service. Misled consumers that its Vodafone Live! service was "free to browse" and customers would be warned before incurring any charges. What consumers could and could not use for free was unclear and customers were not warned before incurring expensive data charges.

Case Details

Parties
Vodafone New Zealand Limited
Category
Consumer
Sub-category
Act/Section
Fair Trading Act 1986 40(1)
Industry
Telecommunications
Status
Closed
Outcome
Judgment
Case Number
Date opened
08 December 2011
Date closed
08 December 2011
Contact person