TSB Bank Limited
TSB Bank Limited self reported three errors in its calculation of fees charged on the early termination of fixed rate home loans (break fees). The errors affected customers charged a break fee between 2008 and February 2016.
Case Details
Parties
TSB Bank Limited
Category
Consumer credit
Sub-category
Act/Section
Credit Contracts and Consumer Finance Act 2003 41, 51, 54(1)
Industry
Financial and insurance services
Status
Closed
Outcome
Settlement
Case Number
Date opened
11 December 2017
Date closed
11 December 2017
Contact person