Research
We commission research to inform our work, and share it as part of our commitment to greater transparency and increasing understanding of what we do.
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Understanding Stakeholder Perceptions
The purpose of the ‘Understanding Stakeholder Perceptions’ research is to get feedback on how the Commerce Commission is viewed by our key audiences.Read more -
Telecommunications Research
Research relating to the Telecommunications market including Retail Service Quality research.Read more -
Billing Clarity Research
In March 2023, the Commission engaged Perceptive to undertake Billing Clarity Research to determine what the current issues consumers are faced with when trying to understand their broadband and mobile bills. This qualitative research was completed in June 2023.Read more -
New Zealand Consumer Survey
The purpose of the New Zealand Consumer Survey is to measure what New Zealanders know about their consumer protection rights and their success in resolving problems under the Consumer Guarantees Act, Fair Trading Act, and Credit Contracts and Consumer Finance Act.Read more