Introduction
The Information Disclosure (ID) regime requires providers of fibre fixed line access services (FFLAS) to publish information on their websites. This information details the performance of the ID regulated providers across a range of measures including obligations related to financial information, asset management, and quality of service. We also periodically collate and publish information disclosed by ID regulated providers, in various formats.
There are four ID regulated providers: Chorus, Enable Networks, Northpower Fibre and Tuatahi First Fibre. Chorus is also subject to Price Quality (PQ) regulation. This report includes both Financial data (annual) and Quality data (monthly frequency) and we will consider adding to it over time based on feedback.
We are trying a new format with this report. If you have any feedback please contact us at infrastructure.regulation@comcom.govt.nz.
Information from all ID regulated providers may not be available for certain months due to the varying disclosure years (DY) and corresponding due dates. Due dates are 5 months after DY end.
New and reactivated connections
Total number of new connections (including reactivations) reported by providers per month.
Tuatahi First Fibre included both Layer 1 and Layer 2 connections in the number of new Layer 1 connections up to March 2023.
Quality - Appointments
The percentage of missed appointments is calculated from the number of missed appointments divided by the total number of appointments by month.
Quality - Availability
A quarterly total connection weighted average of unplanned downtime excluding force majeure events per connection.
Tuatahi First Fibre has included both Layer 1 and Layer 2 connections in the number of new Layer 1 connections to March 2024.
Unplanned downtime by Point of Interconnection (POI) area
A quarterly average of monthly unplanned downtime per connection by Layer and POI area. Hover over POI in legend to focus or click to remove.
Quality - Faults
A quarterly total connection weighted average of faults per 100 connections by Layer.
Faults by POI area
A quarterly average of monthly faults per 100 connections by Layer and POI area.
Quality - Provisioning
A quarterly total connection weighted quarterly average of median provisioning time by quarter across Layer 1 and Layer 2 for these connection types: Complex New Connection, Simple New Connection and Intact (truck roll required).
Tuatahi First Fibre has included both Layer 1 and Layer 2 connections in their Layer 1 median provisioning time.
Median provisioning time by POI area
Quarterly average of median provisioning time by Layer and POI area.
Financials
Regulatory Asset Base (RAB), capital expenditure and operating expenditure as reported by providers in constant dollars. Chorus’ DY2024 forecast capital and operating expenditures are not available in this table. Chorus is not required to publicly disclose forecast operating expenditure and forecast capital expenditure in a year in which the Commission makes a PQ determination. We published the final PQP2 decision in December 2024.
Financials - Return on Investment (ROI)
This chart compares the Weighted Average Cost of Capital (WACC), adjusted for inflation and inflation expectations at the time, with the post-tax Return on Investment (ROI), reflecting all revenue earned, reported by the provider in their ID disclosures.
Asset Management
The age of all network assets by installation year for the latest disclosure year. The installation year group for all assets is shown as a percentage weighted by the number of assets. The Chorus data is from the PQ asset register. All ID-only providers have indicated Fibre Service Leads data is not complete and is excluded.