Unfair contract terms reviews

The Commission has released two reports detailing the findings of its review of standard form consumer contracts in the telecommunications and energy retail sectors.

To assess various sectors compliance with the unfair contracts terms provisions of the Fair Trading Act introducted in March 2015, the Commission is undertaking a series of reviews.

The unfair contract term provisions are designed to protect consumers from contract terms that create a significant imbalance of rights or obligations between the company and the consumer. Read more about unfair contracts terms in our guidelines and consumer fact sheet.

The reports on the completed reviews can be found below.