We have drafted our investigation guidelines in plain English and in an easy-to-follow format so that our investigation processes are accessible to everyone.
Whether you are a consumer who has made a complaint, a business being investigated, someone helping us with an investigation, or a lawyer representing a business, you now have access to detailed information about our processes and what you can expect.
The guidelines cover a wide range of topics, such as:
- who we are and how we make decisions
- how we go about getting evidence and information
- what compulsory powers we have and how we decide to use them
- whether and when we will do media statements or provide public information about an investigation.
A set of five investigation principles that guide how we investigate are outlined in the guidelines. These principles deal with matters like fairness, timeliness, openness and accountability, outlining the standards that we strive to reach in our investigations.
We welcome your feedback. Please feel free to let us know what you find useful and whether there is any content missing that could be included in future editions. Email us now.