Complaint Line New Zealand is a gateway website for organisations that provide the New Zealand public with complaint resolution processes. Visit Complaint Line to find out who may be able to assist you.
Advertising Standards
For enquiries about advertising standards please contact the Advertising Standards Authority via www.asa.co.nz
Banking services complaints
The Commerce Commission can take information about a complaint against a bank if you were misled or if you have an issue with a credit contract. Otherwise, if you have an issue with a bank the Banking Ombudsman may be able to provide dispute resolution services. The Banking Ombudsman provides free, independent and impartial dispute resolution services for complaints about banking services by participating banks. The Banking Ombudsman can be contacted via www.bankomb.org.nz
Business Opening Hours on Public Holidays
For information about business opening hours on public holidays please contact the Employment Relations Information Line via www.ers.dol.govt.nz
Companies information
For information on whether a company is registered, or to register a company, contact the New Zealand Companies Office at www.companies.govt.nz
The Commission cannot advise on whether a company is legitimate.
The Commission does not disclose the number or nature of complaints received about a company to enquirers. The reason for this is that many of the complaints that we receive are unsubstantiated. However, you may still be able to gather information under the Official Information Act 1982 (OIA). Email any OIA requests to contact@comcom.govt.nz, including a daytime phone number and address. OIA requests may incur a cost.
Consumer Guarantees Act
For information on the Consumer Guarantees Act, the Ministry of Consumer Affairs can be contacted at www.consumeraffairs.govt.nz
Electricity and gas service complaints
For an independent dispute resolution service for complaints you may have about your electricity and gas lines or your electricity and gas retail company in New Zealand, contact the Electricity and Gas Complaints Commission at www.egcomplaints.co.nz
Employment disputes
For employment disputes, contact the Employment Relations Information Line www.ers.dol.govt.nz
Endorsement of advertisements or business practices
The Commission does not endorse or advise traders on how to ensure their advertising or practices comply with the Fair Trading Act. Refer to the Fair Trading section or seek legal advice.
Faulty or unsuitable goods or services
For advice about faulty or unsuitable goods or services, contact the Citizens Advice Bureau via www.cab.org.nz or visit the Ministry of Consumer Affairs website www.consumeraffairs.govt.nz
Food Standards
For enquiries about food standards contact Food Standards Australia New Zealand www.foodstandards.govt.nz
Health Products
For enquiries about health products contact Medsafe www.medsafe.govt.nz
Importing and exporting regulations
For all enquiries about importing and exporting regulations contact New Zealand Customs www.customs.govt.nz
Insurance and savings complaints
The Insurance and Savings Ombudsman provides a free, independent and impartial disputes resolution service to customers with complaints against insurance and savings organisations who are participants in the Insurance and Savings Ombudsman Scheme.
The Insurance and Savings Ombudsman can be contacted at www.iombudsman.org.nz
Information on petrol prices
For information on petrol prices, refer to the Ministry of Economic Development www.med.govt.nz
Information on registered motor vehicle traders
For information about whether a motor vehicle trader is registered, and information about the trader’s business, including its physical address, refer to the Motor
Vehicle Traders Register www.motortraders.med.govt.nz
Scams
For information about specific types of financial scams from overseas sources, refer to the scamwatch section of the Ministry of Consumer Affairs’ website www.consumeraffairs.govt.nz/scamwatch/
Telecommunication Dispute Resolution (TDR) service
TDR is a free and independent service to help work out disputes between consumers and telecommunication companies. It costs nothing for a consumer to use the service. Complaints need to be made to the telecommunications company first. TDR can only consider complaints about events that happened after 30 November 2007. Contact TDR via their website www.tdr.org.nz
