Fair Trading downloads

The complete list of currently available Fair Trading resources available as PDF downloads.

Documents

Fair Trading Fact Sheets

23/04/2014 (25 documents)

Add ons and hidden fees fact sheet October 2011 PDF (91 KB)
Bait Advertising fact sheet PDF (82 KB)
Buying and selling at auction fact sheet May 2014 PDF (545 KB)
Published on 30 May 2014
Buying and selling online fact sheet July 2014 PDF (577 KB)
Published on 23 April 2014
Buying Goods and Services in New Zealand fact sheet April 2011 PDF (96 KB)
Claiming you're something you're not fact sheet PDF (141 KB)
Comparative advertising fact sheet August 2010 PDF (54 KB)
Contracting out of Fair Trading Act fact sheet December 2013 PDF (318 KB)
Published on 13 March 2014
Debt collecting fact sheet PDF (79 KB)
Door-to-door and telemarketing sales fact sheet December 2014 PDF (363 KB)
Published on 22 April 2014
Environmental claims fact sheet August 2010 PDF (87 KB)
Fine print fact sheet – February 2017 PDF (349 KB)
Published on 09 March 2017
Health and nutrition claims fact sheet August 2010 PDF (82 KB)
Jargon, exaggerations and puffery fact sheet March 2011 PDF (78 KB)
Know your rights as a consumer fact sheet PDF (319 KB)
Published on 05 June 2014
Misleading consumers about their rights fact sheet March 2011 PDF (82 KB)
Place of origin representations – fact sheet – February 2017 PDF (606 KB)
Published on 06 December 2012
Pricing fact sheet – February 2017 PDF (657 KB)
Published on 21 February 2017
Pro-forma invoicing, inertia selling and other unfair sales techniques fact sheet March 2011 PDF (101 KB)
Pyramid selling fact sheet August 2010 PDF (144 KB)
Selling extended warranties – Fact sheet – June 2016 PDF (763 KB)
Published on 01 July 2016
Special offers and competitions fact sheet August 2010 PDF (81 KB)
Unsolicited goods and services fact sheet March 2014 PDF (317 KB)
Published on 13 March 2014
Unsubstantiated representations fact sheet December 2013 PDF (478 KB)
Published on 01 April 2014
Use of agents and telemarketers fact sheet August 2010 PDF (76 KB)

Fair Trading Compliance Programmes

(5 documents)

Check-Sheet-2_-Fair-Trading-Act-policy-compliance---management-questions.DOC Microsoft Word Document (149 KB) This check sheet applies to staff and line managers with trading/sales responsibilities. Any person with reasonable knowledge of the Fair Trading Act compliance policy can complete this check sheet. There should be a reasonable level of independence in your checking. This means that you should not check work that you have done yourself unless there are no other reasonable options for performing the check.
Check Sheet 1 - Fair Trading Act Advertising Promotion Compliance: Promotion vetting and pre-approval Microsoft Word Document (90 KB) This check sheet applies to all employees who are responsible for ensuring advertising/promotion materials for our productions/services comply with the Fair Trading Act policy. Any employee with sound knowledge of the Fair Trading Act policy and the products/services being sold can complete this check sheet.
Check Sheet 3 - Fair Trading Act Policy Compliance: Staff Questions Microsoft Word Document (108 KB) This check sheet applies to staff and line managers with trading/sales responsibilities. Any person with reasonable knowledge of the Fair Trading Act compliance policy can complete this check sheet. There should be a reasonable level of independence in your checking. This means that you should not check work that you have done yourself unless there are no other reasonable options for performing the check.
Fair Trading Act Complaints Register (Sample) Microsoft Word Document (35 KB) Complaint information helps management identify problems and deal with them before they become big issues. The information that should be recorded might include the complainant's contact details, the goods or service that they are complaining about, details of their specific complaint and the action that the business took in response to the complaint - including when the action was taken
Fair Trading Act Compliance Policy (Sample) Microsoft Word Document (74 KB) The purpose of this policy is to ensure that: - all advertising and marketing used by [insert name of business] will comply with New Zealand's Fair Trading Act 1986; and - the advertising or marketing materials that we use and the associated activities we undertake will not (and could not) mislead or deceive our consumers.
Published on 10 February 2010