Enforcement Criteria: The Commerce Commission applies the following enforcement criteria: extent of detriment, seriousness of conduct and public interest. Find out more
Enforcement Response Register for Fair Trading and CCCF Acts
Note: a number of changes have been made to the Fair Trading Act since this DVD was produced. The penalties mentioned in the DVD are no longer correct – read about the new fines from June 2014. Additional provisions have also been introduced which are not included in the DVD, more information on these can be found in our fact sheets – unsubstantiated representations, uninvited direct sales, buying and selling online, and layby sales.
An overview of consumer rights can be found in our Know Your Rights factsheet.
Changes to the Fair Trading Act
The Fair Trading Amendment Act 2013 modernises New Zealand consumer law, better reflecting the digital and commercial world we live in, and aligning New Zealand and Australian consumer law.
Fair Trading Act fact sheets
The Commerce Commission publishes guidelines to help consumers and businesses better understand the Fair Trading Act.
Product safety standards
Consumer information standards
Currently there are four consumer information standards regulations. They are for country of origin labelling for clothing and footwear, care labelling, fibre content labelling and used motor vehicles.
Developing a Fair Trading compliance programme
A compliance programme is an in-house checking system designed to ensure that businesses and their staff do not breach the Fair Trading Act.