Documents
Fair Trading Fact Sheets
21/04/2011 (28 documents)
- Commerce Commission - Pedal Bicycles: A Guide to Complying with the Product Safety Standard PDF (407 KB)
- This Product Safety Standard aims to minimise the risk of injury to people through accidents caused by a failure in a bicycle's structure or parts, poor assembly, or lack of warnings about safety issues.
- Commerce Commission - Children's Toys: A Guide to Complying with the Product Safety Standard PDF (467 KB)
- Most children under the age of 36 months do not have a developed coughing reflex. This Product Safety Standard aims to reduce the risk of injury or death to young children by ensuring that toys intended for their use are not so small, or do not have parts so small, that they could be swallowed or ingested causing choking.
- Household Cots Product Safety Standards Fact Sheet PDF (554 KB)
- Baby Walkers Product Safety Standard fact sheet August 2010 PDF (863 KB)
- Childrens Nightwear Product Safety Standard fact sheet August 2010 PDF (290 KB)
- Cigarette Lighters Product Safety Standard fact sheet August 2010 PDF (268 KB)
- Fibre Content Labelling Consumer Information Standard Fact Sheet PDF (85 KB)
- Care Labelling Consumer Information Standard Fact Sheet PDF (552 KB)
- Clothing and Footwear Country of Origin Consumer Information Standard fact sheet August 2010 PDF (521 KB)
- Used Motor Vehicles fact sheet August 2010 PDF (972 KB)
- Debt Collecting Fact Sheet PDF (49 KB)
- Use of Agents and telemarketers fact sheet August 2010 PDF (47 KB)
- Add ons and Hidden Fees fact sheet August 2010 PDF (57 KB)
- Bait Advert fact sheet August 2010 PDF (47 KB)
- Comparative Advertising fact sheet August 2010 PDF (46 KB)
- Country of Origin fact sheet August 2010 PDF (59 KB)
- Environmental Claims fact sheet August 2010 PDF (50 KB)
- Fine Print fact sheet August 2010 PDF (47 KB)
- Health and Nutrition claims fact sheet August 2010 PDF (52 KB)
- Online Selling fact sheet August 2010 PDF (51 KB)
- Pyramid Selling fact sheet August 2010 PDF (68 KB)
- Special Offers and Competitions fact sheet August 2010 PDF (134 KB)
- Rugby World Cup 2011 is Coming fact sheet February 2011 PDF (32 KB)
- Claiming You-re Something You-re not fact sheet March 2011 PDF (56 KB)
- Jargon Exaggerations and Puffery fact sheet March 2011 PDF (49 KB)
- Misleading Consumers about their Rights fact sheet March 2011 PDF (52 KB)
- Pro Forma Invoicing Inertia Selling and other Unfair Sales Techniques fact sheet March 2011 PDF (51 KB)
- Buying Goods and Services in New Zealand fact sheet April 2011 PDF (96 KB)
Teaching and Learning Resources for Educators
16/04/2012 (9 documents)
- Level 1 Business Studies FTA Teacher Guideline April 2012 PDF (27 KB)
- Resource 1 Scenario Before the Fair Trading Act April 2012 PDF (81 KB)
- Resource 2 FTA Scenarios April 2012 PDF (16 KB)
- Resource 3 Sample Media Releases April 2012 PDF (122 KB)
- Resource 4 Extra Scenario Five April 2012 PDF (75 KB)
- Resource 5 Article on Labelling of Souvenirs April 2012 PDF (71 KB)
- SS Level 4 FTA Social Inquiry Planner April 2012 PDF (113 KB)
- SS Level 4 FTA Unit Outline April 2012 PDF (246 KB)
- SS Level 4 Notes April 2012 PDF (44 KB)
Telecommunications Guidelines
19/10/2010 (2 documents)
Green Marketing and Carbon Claims
19/10/2010 (2 documents)
- Fair Trading Act 1986 - Guidelines for Carbon Claims, July 2009 PDF (115 KB)
- These guidelines will help inform businesses about their obligations under the Fair Trading Act 1986 (the Act). They examine issues surrounding carbon offset and neutrality claims, and how they are affected by the Act.
- Guidelines for Green Marketing December 2008 PDF (97 KB)
Fair Trading Compliance Programmes
(5 documents)
- Check Sheet 1 - Fair Trading Act Advertising Promotion Compliance: Promotion vetting and pre-approval Microsoft Word Document (116 KB)
- This check sheet applies to all employees who are responsible for ensuring advertising/promotion materials for our productions/services comply with the Fair Trading Act policy. Any employee with sound knowledge of the Fair Trading Act policy and the products/services being sold can complete this check sheet.
- Check-Sheet-2_-Fair-Trading-Act-policy-compliance---management-questions.DOC Microsoft Word Document (149 KB)
- This check sheet applies to staff and line managers with trading/sales responsibilities. Any person with reasonable knowledge of the Fair Trading Act compliance policy can complete this check sheet.
There should be a reasonable level of independence in your checking. This means that you should not check work that you have done yourself unless there are no other reasonable options for performing the check. - Check Sheet 3 - Fair Trading Act Policy Compliance: Staff Questions Microsoft Word Document (108 KB)
- This check sheet applies to staff and line managers with trading/sales responsibilities. Any person with reasonable knowledge of the Fair Trading Act compliance policy can complete this check sheet.
There should be a reasonable level of independence in your checking. This means that you should not check work that you have done yourself unless there are no other reasonable options for performing the check. - Fair Trading Act Compliance Policy (Sample) Microsoft Word Document (74 KB)
- The purpose of this policy is to ensure that:
- all advertising and marketing used by [insert name of business] will comply with New Zealand's Fair Trading Act 1986; and
- the advertising or marketing materials that we use and the associated activities we undertake will not (and could not) mislead or deceive our consumers. - Fair Trading Act Complaints Register (Sample) Microsoft Word Document (35 KB)
- Complaint information helps management identify problems and deal with them before they become big issues.
The information that should be recorded might include the complainant's contact details, the goods or service that they are complaining about, details of their specific complaint and the action that the business took in response to the complaint - including when the action was taken
Foreign Language Resources
(5 documents)
- Consumer Information and Product Safety Standards - Korean PDF (584 KB)
- Consumer Information and Product Safety Standards - Traditional Chinese PDF (617 KB)
- Fair Trading Guide - Traditional Chinese PDF (1.5 MB)
- Fair Trading Guide - Korean - Part 1 PDF (6.5 MB)
- Fair Trading Guide - Korean - Part 2 PDF (3.7 MB)
