Supporting Documents
Fair Trading Fact Sheets
(29 documents)
- Commerce Commission - Pedal Bicycles: A Guide to Complying with the Product Safety Standard Adobe Acrobat PDF (407 KB) (opens in a new window)
- This Product Safety Standard aims to minimise the risk of injury to people through accidents caused by a failure in a bicycle’s structure or parts, poor assembly, or lack of warnings about safety issues.
- Commerce Commission - Children's Toys: A Guide to Complying with the Product Safety Standard Adobe Acrobat PDF (467 KB) (opens in a new window)
- Most children under the age of 36 months do not have a developed coughing reflex. This Product Safety Standard aims to reduce the risk of injury or death to young children by ensuring that toys intended for their use are not so small, or do not have parts so small, that they could be swallowed or ingested causing choking.
- Household Cots Product Safety Standards Fact Sheet Adobe Acrobat PDF (554 KB) (opens in a new window)
- Baby Walkers Product Safety Standard fact sheet August 2010 Adobe Acrobat PDF (863 KB) (opens in a new window)
- Childrens Nightwear Product Safety Standard fact sheet August 2010 Adobe Acrobat PDF (290 KB) (opens in a new window)
- Cigarette Lighters Product Safety Standard fact sheet August 2010 Adobe Acrobat PDF (268 KB) (opens in a new window)
- Fibre Content Labelling Consumer Information Standard Fact Sheet Adobe Acrobat PDF (85 KB) (opens in a new window)
- Care Labelling Consumer Information Standard Fact Sheet Adobe Acrobat PDF (552 KB) (opens in a new window)
- Clothing and Footwear Country of Origin Consumer Information Standard fact sheet August 2010 Adobe Acrobat PDF (521 KB) (opens in a new window)
- Used Motor Vehicles fact sheet August 2010 Adobe Acrobat PDF (972 KB) (opens in a new window)
- Debt Collecting Fact Sheet Adobe Acrobat PDF (49 KB) (opens in a new window)
- Use of Agents and telemarketers fact sheet August 2010 Adobe Acrobat PDF (47 KB) (opens in a new window)
- Add ons and Hidden Fees fact sheet August 2010 Adobe Acrobat PDF (57 KB) (opens in a new window)
- Bait Advert fact sheet August 2010 Adobe Acrobat PDF (47 KB) (opens in a new window)
- Comparative Advertising fact sheet August 2010 Adobe Acrobat PDF (46 KB) (opens in a new window)
- Country of Origin fact sheet August 2010 Adobe Acrobat PDF (59 KB) (opens in a new window)
- Environmental Claims fact sheet August 2010 Adobe Acrobat PDF (50 KB) (opens in a new window)
- Fine Print fact sheet August 2010 Adobe Acrobat PDF (47 KB) (opens in a new window)
- Health and Nutrition claims fact sheet August 2010 Adobe Acrobat PDF (52 KB) (opens in a new window)
- Online Selling fact sheet August 2010 Adobe Acrobat PDF (51 KB) (opens in a new window)
- Pyramid Selling fact sheet August 2010 Adobe Acrobat PDF (68 KB) (opens in a new window)
- Special Offers and Competitions fact sheet August 2010 Adobe Acrobat PDF (134 KB) (opens in a new window)
- Pricing fact sheet August 2010 Adobe Acrobat PDF (78 KB) (opens in a new window)
- Rugby World Cup 2011 is Coming fact sheet February 2011 Adobe Acrobat PDF (32 KB) (opens in a new window)
- Claiming You-re Something You-re not fact sheet March 2011 Adobe Acrobat PDF (56 KB) (opens in a new window)
- Jargon Exaggerations and Puffery fact sheet March 2011 Adobe Acrobat PDF (49 KB) (opens in a new window)
- Misleading Consumers about their Rights fact sheet March 2011 Adobe Acrobat PDF (52 KB) (opens in a new window)
- Pro Forma Invoicing Inertia Selling and other Unfair Sales Techniques fact sheet March 2011 Adobe Acrobat PDF (51 KB) (opens in a new window)
- Buying Goods and Services in New Zealand fact sheet April 2011 Adobe Acrobat PDF (96 KB) (opens in a new window)
Green Marketing and Carbon Claims
(2 documents)
- Fair Trading Act 1986 - Guidelines for Carbon Claims, July 2009 Adobe Acrobat PDF (115 KB) (opens in a new window)
- These guidelines will help inform businesses about their obligations under the Fair Trading Act 1986 (the Act). They examine issues surrounding carbon offset and neutrality claims, and how they are affected by the Act.
- Guidelines for Green Marketing December 2008 Adobe Acrobat PDF (97 KB) (opens in a new window)
Fair Trading Compliance Programmes
(5 documents)
- Check Sheet 1 - Fair Trading Act Advertising Promotion Compliance: Promotion vetting and pre-approval Microsoft Word Document (116 KB) (opens in a new window)
- This check sheet applies to all employees who are responsible for ensuring advertising/promotion materials for our productions/services comply with the Fair Trading Act policy. Any employee with sound knowledge of the Fair Trading Act policy and the products/services being sold can complete this check sheet.
- Check-Sheet-2_-Fair-Trading-Act-policy-compliance---management-questions.DOC Microsoft Word Document (149 KB) (opens in a new window)
- This check sheet applies to staff and line managers with trading/sales responsibilities. Any person with reasonable knowledge of the Fair Trading Act compliance policy can complete this check sheet.
There should be a reasonable level of independence in your checking. This means that you should not check work that you have done yourself unless there are no other reasonable options for performing the check. - Check Sheet 3 - Fair Trading Act Policy Compliance: Staff Questions Microsoft Word Document (108 KB) (opens in a new window)
- This check sheet applies to staff and line managers with trading/sales responsibilities. Any person with reasonable knowledge of the Fair Trading Act compliance policy can complete this check sheet.
There should be a reasonable level of independence in your checking. This means that you should not check work that you have done yourself unless there are no other reasonable options for performing the check. - Fair Trading Act Compliance Policy (Sample) Microsoft Word Document (74 KB) (opens in a new window)
- The purpose of this policy is to ensure that:
• all advertising and marketing used by [insert name of business] will comply with New Zealand’s Fair Trading Act 1986; and
• the advertising or marketing materials that we use and the associated activities we undertake will not (and could not) mislead or deceive our consumers. - Fair Trading Act Complaints Register (Sample) Microsoft Word Document (35 KB) (opens in a new window)
- Complaint information helps management identify problems and deal with them before they become big issues.
The information that should be recorded might include the complainant’s contact details, the goods or service that they are complaining about, details of their specific complaint and the action that the business took in response to the complaint - including when the action was taken
Foreign Language Resources
(5 documents)
- Consumer Information and Product Safety Standards - Korean Adobe Acrobat PDF (584 KB) (opens in a new window)
- Consumer Information and Product Safety Standards - Traditional Chinese Adobe Acrobat PDF (617 KB) (opens in a new window)
- Fair Trading Guide - Traditional Chinese Adobe Acrobat PDF (1.5 MB) (opens in a new window)
- Fair Trading Guide - Korean - Part 1 Adobe Acrobat PDF (6.5 MB) (opens in a new window)
- Fair Trading Guide - Korean - Part 2 Adobe Acrobat PDF (3.7 MB) (opens in a new window)
