Fair Trading

The Fair Trading Act prohibits false and misleading consumer information.

Make a Complaint.

Follow this simple step-by-step guide on how to make a complaint under the Fair Trading, Credit Contracts and Consumer Finance, or Commerce Acts. Either email us
or fill out our online form or call on 0800 94 3600.

In this section...

Enforcement Criteria: The Commerce Commission applies the following enforcement criteria: extent of detriment, seriousness of conduct and public interest. Find out more

Enforcement Response Register for Fair Trading and CCCF Acts

Interest Rate Swaps: Information and questionnaire

DVD: Order An Evening with the Fair Trading Act by emailing contact@comcom.govt.nz. Or watch the DVD at www.youtube.com/commercecommission.

Note: a number of changes have been made to the Fair Trading Act since this DVD was produced. The penalties mentioned in the DVD are no longer correct – read about the new fines from June 2014. Additional provisions have also been introduced which are not included in the DVD, more information on these can be found in our fact sheets – unsubstantiated representations, uninvited direct sales, buying and selling online, and layby sales.

An overview of consumer rights can be found in our Know Your Rights factsheet.

Changes to the Fair Trading Act

The Fair Trading Amendment Act 2013 modernises New Zealand consumer law, better reflecting the digital and commercial world we live in, and aligning New Zealand and Australian consumer law.

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Fair Trading Act fact sheets

The Commerce Commission publishes factsheets for businesses and consumers wanting to better understand their obligations and rights under the Fair Trading Act.

Most popular fact sheets:

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Guidelines

The Commerce Commission publishes guidelines to help consumers and businesses better understand the Fair Trading Act.

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Product safety standards

There are currently six product safety standard regulations. They are for: baby walkers, children's nightwear, childen's toys, cigarette lighters, household cots and pedal bicycles.

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Consumer information standards

Currently there are four consumer information standards regulations. They are for country of origin labelling for clothing and footwear, care labelling, fibre content labelling and used motor vehicles.

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Fair Trading Enforcement Responses

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Developing a Fair Trading compliance programme

A compliance programme is an in-house checking system designed to ensure that businesses and their staff do not breach the Fair Trading Act.

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Fair Trading Downloads