Customer Transfer Code

Subscribe to Customer Transfer Code

The Telecommunications Carriers’ Forum (TCF) Code for the Transfer of Customer Services is an industry code approved under Schedule 2 of the Telecommunications Act 2001. This code regulates the transfer of services for a specified group of telecommunications services.

On 25 February 2013, the Commerce Commission approved a new Code for the Transfer of Telecommunications Services (customer transfer code). The new code replaces the old Code for the Transfer of Telecommunications Services formerly approved by the Commission on 12 October 2012.

The customer transfer code provides a transparent comprehensive set of rules governing customer transfers between telecommunications service providers for the following specified services:

retail services offered by means of Telecom’s fixed telecommunications network
residential local access and calling services offered by means of Telecom’s fixed telecommunications network
retail services offered by means of Telecom’s fixed telecommunications network as part of a bundle of retail services
retail services offered via Chorus’s UBA, UBA backhaul and UCLL networks.

Current document

Documents

Telecommunications Carriers' Forum Customer Transfer Code 25 February 2013

26/02/2013 (2 documents)

TCF Code for Transfer of Telecommunications Services PDF (740 KB): Published on 26 Feb 2013
Letter of Approval for TCF 2012 Code for Transfer of Telecommunications PDF (1.4 MB): Published on 26 Feb 2013

Decision on TCT CTC 12 October 2006

15/12/2011 (1 documents)

Approval of the TCF Draft Code for the Transfer of Telecommunications Services 12 October 2006 PDF (1.2 MB): The Commission has considered the Telecommunications Carriers' Forum Draft Code for the Transfer of Telecommunication Services ('the Customer Transfer Code') and has decided that the Customer Transfer Code satisfies the criteria for approval under Schedule 2 of the Telecommunications Act 2001 ('the Act').

TCF CTC 12 October 2006