Consumer Rights

Consumer Rights under a Consumer Credit Contract – Prepayment

Under the Credit Contracts and Consumer Finance Act (CCCF Act), a creditor must accept any extra payments a debtor makes under a consumer credit contract unless the contract specifically allows the creditor to decline them.

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Consumer Rights under a Consumer Credit Contract – Cancellation

This fact sheet explains when borrowers can cancel a consumer credit contract. It is designed to give both lenders and borrowers an understanding of their rights and obligations.

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Consumer Rights under a Consumer Credit Contract – Hardship

This fact sheet explains when a borrower may be able to apply for changes to a consumer credit contract because they are facing hardship. It is designed to give both lenders and borrowers an understanding of when a hardship application may be appropriate and what types of changes can be made to a contract.

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