Enforcement Response Register

This register contains warnings, settlements and judgments since 1 January 2014 under the Fair Trading Act 1986, the Commerce Act 1986, and the Credit Contracts and Consumer Finance Act 2003.

It does not contain all enforcement responses before this date or enforcement responses withheld under the Official Information Act 1982.

Please note that judgments will be published as we receive them from the Court. This can sometimes be several months after the relevant hearing.

Selected judgments

Enforcement Response Guidelines

Our guidelines describe how the Commission enforces New Zealand's fair trading, competition and credit contract laws.

Parties Act/Section Description Resolution Year
GlaxoSmithKline Consumer Health Care New Zealand Limited Fair Trading Act 10, 13(e) GlaxoSmithKline Consumer Health Care New Zealand Limited has been warned for likely breaching section 10 and 13(e) of the Fair Trading Act for misrepresentation as to the nature or characteristics of goods or their suitability for a purpose relating to Voltaren and Panadol products. Warning letter 2017
ANZ Cars Limited Fair Trading Act 28(1) The Commission has reasonable grounds to believe that ANZ Cars Limited breached section 28(1) of the Fair Trading Act 1986 by failing to comply with the consumer information notice requirements for used motor vehicles set out in the Consumer Information Standards (Used Motor Vehicles) Regulations 2008. Infringement – paid 2017
Two Degrees New Zealand Limited Fair Trading Act 13(g) Two Degrees New Zealand Limited has been warned for likely breaching section 13(g) of the Fair Trading Act 1986 for advertisement of a broadband offer where essential pricing information related to the purchase and delivery of a modem was either inadequately disclosed, or not disclosed at all. Warning letter 2017
Zee Shop Limited CCCF Act 17, 32 Zee Shop Limited was fined $108,000 after pleading guilty to 7 charges of failing to disclose key information to borrowers before they entered into consumer credit contracts and failing to express information clearly and concisely. Judgment 2017
Vodafone New Zealand Limited Fair Trading Act 13(g) Vodafone New Zealand Limited has been warned for likely breaching section 13(g) of the Fair Trading Act 1986 for representations in relation to Sky Sport / SoHo Bundle that was likely to mislead consumers in relation to the full price payable, in that they inadequately disclosed the need for Basic SKY, which was an additional $49.91 per month. Warning letter 2017
Spark New Zealand Trading Limited Fair Trading Act 11, 12A Spark New Zealand Trading Limited, in advertising relating to Skinny, has been warned for likely breaching sections 11 and 12A of the Fair Trading Act 1986 by representing that Vodafone's 2G network was to close imminently, when it was not. Warning letter 2017
MyRepublic Limited Fair Trading Act 11, 13(b), 13(i) MyRepublic Limited has been warned for likely breaching sections 11 and 13(b) of the Fair Trading Act 1986 for their 1Gbps Upgrade advertisements which were likely to mislead consumers about the type, standard or quality of the service being offered as the 1Gbps service was not available at the time to advertisements were displayed. MyRepublic Limited have also been warned for likely breaching section 13(b) of the Act by making representations that consumers would experience "No Peak Time Lag" and "never experience peak time latency or speed issues". Warning letter 2017
Mitre 10 (New Zealand) Limited Fair Trading Act 10, 13(g) Mitre 10 (New Zealand) Limited was warned for breaching section 10 and 13(g) of the Fair Trading Act 1986 for making false representations on in-store signage claiming that Mitre 10's prices were "lowest" when it was unlikely that Mitre 10 had the lowest prices on all of the products offered for sale in stores at the time the representations we being made. Warning letter 2017
Online Limited Realty Commerce Act 27 via s 30 Online Realty Limited was ordered to pay a penalty of $1.05m following admissions they breached s 27 via s 30 of the Commerce Act by entering into and giving effect to a price fixing agreement with four other real estate companies to pass on to vendors the cost of advertising properties on Trade Me. Online operates in the Hamilton region under the Ray White brand. Judgment 2017
Sun City Motors Limited Fair Trading Act 28(1) The Commission issued 3 infringement notices as it had reasonable grounds to believe that Sun City Motors Limited breached section 28 of the Fair Trading Act by failing to comply with the consumer information notice requirements for used motor vehicles set out in the Consumer Information Standards (Used Motor Vehicles) Regulations 2008. Infringement – referred to Ministry of Justice 2017
Rankers.co.nz Limited Fair Trading Act 11, 13(b) Rankers.co.nz Limited have been warned for likely breaching sections 11 and/or 13(b) of the Fair Trading Act by making representations that the information on Rankers’ website was independent, impartial and free from any bias. In the Commission’s view, Rankers applied their own bias, determining which campervan companies appeared on the main ranking table, by excluding companies that did not pay commissions for bookings. Warning letter 2017
The 123 Mart Limited Fair Trading Act 28, 30 The 123 Mart Limited was fined $337,000 after being found guilty on 17 charges under the Fair Trading Act 1986 by supplying products that failed to comply with the product safety standard and consumer information standard. Judgment 2017
Best Buy Limited CCCF Act 17, 32 Best Buy Limited was fined $83,362.50 after pleading guilty to sixteen charges under the Credit Contracts and Consumer Finance Act 2003 relating to it failure to provide key information in its initial disclosure in breach of s17 and its failure to meet disclosure standards set out under s32. Judgment 2017
Tyre HQ Limited Fair Trading Act 13(d) Tyre HQ Limited has been warned for breaching section 13(d) of the Fair Trading Act 1989 for selling tyres that were claimed to be new but were manufactured between 7 and 11 years ago. Tyre HQ Limited did not inform the consumer of the age of the tyres at the point of sale. Warning letter 2017
Budget Warehouse Limited Fair Trading Act 13(i)

CCCF Act 17
Budget Warehouse Limited was fined $100,000 after pleading guilty to breaching s17 of the CCCFA for failing to disclose all of the information required by that section; and of s13(i) of the FTA for making false or misleading representations concerning the existence or effect of any guarantee or right. Judgment 2017
Acute Finance Limited CCCF Act 41 Acute Finance Limited was fined $22,000 after pleading guilty to four charges of breaching s41 of the Credit Contracts and Consumer Finance Act 2003 by charging a fee for its repayment waiver that exceeded its reasonable costs. Judgment 2017
Kowhai Montessori Pre-School Limited and Rebecca Jayne Brindle Fair Trading Act 13(i), 40(1) Kowhai Montessori Pre-school Limited (Kowhai) was ordered to pay a fine of $254,099.10 and reparation in the amount of $11,400.90 following guilty pleas that it had breached section 13(i) of the Fair Trading Act by making false representations about the amount of funding it was receiving under the Government’s early childhood education (ECE) scheme. A former manager and director of the company, Mrs Brindle, has entered into Enforceable Undertakings to pay Kowhai’s fine and reparation order if the company fails to do so on time. Judgment and Enforceable undertakings 2017
Cash To You Loans Limited CCCF Act 17, 32, 39, 41 Cash to You was fined $28,000 after pleading guilty to 8 charges under the Credit Contracts and Consumer Finance Act 2003 relating to failing to provide key information to borrowers before they entered into consumer credit contracts and failing to provide information clearly and concisely, overcharging interest and charging an unreasonable repayment waiver fee. The company was also banned indefinitely from providing credit under s108. Judgment 2017
Topline International and Jeffrey Bernard Cook Fair Trading Act 10 Both Topline International and Jeffrey Bernard Cook pleaded guilty to breaches of section 10 of the Fair Trading Act for marketing Topline’s flagship product, NatureBee potentiated Bee Pollen (NatureBee), on the basis it was New Zealand made and/or sourced. The pollen in the product was in fact imported from China and the key step in the product’s transformation had also occurred in China. Topline was fined $405,000 and Mr Cook $121,500. Judgment 2017
MellyPop Lingerie Limited Fair Trading Act 13(i) MellyPop Lingerie Limited (trading as MellyPop) was warned for likely breaching section 13(i) of the Fair Trading Act 1986 by having a refund policy that misled consumers about their rights under the Consumer Guarantees Act 1993. Warning letter 2017